In the highly competitive business landscape, exceptional service is the cornerstone of building long-term customer relationships. At our company, we take pride in offering a wide range of services designed to meet and exceed our customers' expectations.

When it comes to getting in touch with us, customers have multiple convenient options. We provide dedicated email addresses like sales@shzjsmart.cn for general inquiries. For those who prefer to call, we have different numbers for various functions. The general call number 15000755581 and the business call 13564092740 can be used for business-related discussions. The marketing call 18201731695 is perfect for marketing-related queries. Additionally, our main phone number 021-20939612 and fax number 021-20939610 are also available, ensuring that customers can reach us in the way that suits them best.

Our after-sales service is where we truly shine. For hardware services, if a product is damaged or has quality issues during delivery and acceptance, we replace it free of charge, bearing all associated costs. In case of non-human-caused quality problems, we offer free product replacement. The return and exchange process is straightforward: customers need to submit a request within three days of receiving the product, and we review it within two days. Once confirmed, the product is returned as per our instructions, and we complete the return or exchange upon receipt.

In case of emergencies, especially in crucial scenarios like hospital fixed-asset management, we have a well-thought-out plan. We provide spare parts amounting to three-thousandths of the total quantity. This ensures that in the event of damage, a replacement can be made immediately. Our 7×24-hour telephone technical support team is always ready to answer questions and provide guidance.

For service scheme Ⅱ, which includes software and hardware products, we offer a three-year quality warranty. During this period, we provide free technical support and fault repair for non-purchaser-caused quality issues. We replace defective items within 24 hours, bear the costs of repair, replacement, or return, and if we fail to meet the time limits, the customer has the right to carry out repairs at our expense.

Our commitment to service also extends to training. We organize free training sessions at the purchaser's designated location. The training content is tailored to the customer's needs, covering aspects such as equipment operation, fault handling, and maintenance. This ensures that users can proficiently use our systems.

Nationwide, we maintain the same high-quality service standards. We resolve customer concerns with speed, professionalism, and sincerity. Whether it's a minor issue or a major fault, we respond promptly, with a 30-minute response time for general faults and a 24-hour arrival time on-site for major faults. Our goal is to make sure that customers can use our products and services with complete peace of mind. In essence, our service is a comprehensive package that caters to every aspect of the customer experience, from the moment they first contact us to long after the purchase.